Romi Rental Terms
Honesty is the best policy.
Here’s everything you need to know about Romi’s Rental terms.
No fancy legal terms. We will keep it plain and simple.
1. Rental Duration
Customers placing an order on Romi or via third parties partnered with Romi will be in contract with Romi with a lock-in period that is equivalent to the dates mentioned in the invoice.
In case you wish to return the item earlier than the pickup date, we would be happy to collect it. However, there will be no refund offered as we would have already initiated the payment to the lender.
In case the customer wishes to extend the contract, they can do so by notifying us at least 24 hours prior to the end date. The payment for the extended duration needs to be paid online.
2. Payment policy
Each order on Romi comprises of Rent Amount. The rent amount can be paid online at the time of Order Confirmation or via Cash on Delivery.
Romi reserves the right to cancel the order if the rent is not paid on delivery.
If you cancel your item, 48 hours before the transaction date, a 20% cancellation fee will be deducted from the total rental amount.If you cancel any later, a 50% cancellation fee will be applied. There will be no refund for cancellation on the day of the transaction date.
In case you cancel your request, the net amount (after deducting cancellation fee) will be refunded to your bank account within 3-5 business days.
3. Delivery policy
Customers can choose either Delivery or Self-Pickup at time of Checkout. The delivery of items will be done to the address entered by the Customer at the time of payment. In case of any change in address, kindly inform us at least 12 hrs before the delivery timeslot. In case, the address change is notified any later, we may not be able to fit in the change. In the case of Self-Pickup, Customers will be required to collect the Products from the Romi Office in the chosen timeslot.
Team Romi will deliver the item within the time slot chosen by the customer. While we recommend that you take in-person delivery of the Products, the products can be collected by your family, neighbour or friend. In the event, delivery is made to a friend/neighbour/ third party, Romi does not bear liability for Products left unattended; the liability remains with the booking customer. A Product in the possession of a friend/neighbour/ another third party (as authorized at the time of booking) is deemed to be in your possession.
The customer or his/her representative has to be present at the agreed date and time. An additional delivery cost of Rs 200 will be charged by Romi in case the item needs to be redelivered.
Customers are requested to check the products on delivery. If you accept delivery and do not communicate any dissatisfaction with the Products, it is deemed that there is no visible physical damage to the Product and that the Product is fully functional. In case the customer notices any functionality or any other deficiency at the time of delivery, we will send a replacement product as soon as possible. In case a replacement product is not available, you will receive a full refund issued to the payment card/mode you used for the order.
The customer is solely responsible for any damages or defects in the item once the item has been accepted, items will not be replaced before completion of the tenure. Delivered items cannot be returned unless they have major defects & are non-functional (Subject to inspection).
4. Pick-up policy
The rental duration at Romi is based on a Time slot format. For instance, if an item is delivered to the customer between time slot 2 pm - 4 pm. It will be picked up from the customer’s address between the same time slot. 2 pm- 4 pm .If pickup time slot exceeds the delivery time slot, an additional day’s rent will be added.
The customer needs to inform Romi at least 24 hours prior to the end of the contract if he wishes to extend or end the duration. Extensions are not guaranteed and are subjected to availability from the lender.
At the time of collection, the delivery team will inspect the item and its components. This might take between 10mins - 30mins based on the item and components involved. We request customers to cooperate with us during this period.
5. Damage policy
The customer agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Items lost or damaged beyond repair will be paid for at its Current Market Price.
Romi reserves the right to not return the Customers Deposit at the time of Product return if any Product impairment is suspected. Romi will endeavour to assess and make a claim/refund the Deposit within a reasonable amount of time. If a Deposit is returned and Romi subsequently discovers impairment within the next twenty-four (24) hours from the time of the return of the Product, Romi reserves the right to make the claim as stated above, despite the return of the Deposit. Return of deposit is not deemed to be an impairment clearance up to twenty-four (24) hours from Product return.
In case of any damage noticed by Romi team, the Government ID and Deposit amount will be held by Romi until the item has been inspected by the Romi team and damage amount has been recovered.
Romi Delivery Team will provide a damage form outlining the details of the damage. This needs to be signed by the customer and a copy of this form will be sent to your registered email address.
Any damage amount will be first adjusted from the security deposit. In case, the damage exceeds the security deposit, then the amount is recoverable at the current Market Price.
Damage shall be defined as follows:
Minor scratches (less than 1cm in length) on the products will be ignored as they are considered ‘normal wear and tear’.
Any damage that results in the product being unusable will result in the value of the product being charged to the customer.
The extent of damage will be ascertained by comparing against the quality control document signed by the customer.
Any variation showing damages, if ascertained as not caused by normal wear and tear, will be charged and would have to be borne by the customer.
6. Refund policy
If a clean chit is provided and the customer has cleared all dues, the entire refundable deposit will be credited to the account of the customer within 3-5 working days. Please make sure that the account details for the transfer are updated on the Romi App.
In case the deposit is paid via Cash, the delivery team will hand over the deposit upon pick up once the clean chit is provided.
In case of damage, the products will undergo further inspection at Romi’s premises to ascertain the extent of damage and related costs. This damage cost will be mitigated from the refundable deposit paid by the customer. If the damage is beyond the normal wear and or as mentioned in Point 5 - Damage policy. The customer is liable to pay the remaining amount as per the policy.
7. Customer KYC
All customers transacting on Romi are required to complete a KYC process. As part of this process, customers will be required to upload the below documents
Government ID ( Aadhar Card / Passport or Driving License)
Address Proof ( Aadhar Card, Electricity Bill, Wifi Bill)
Company Email ( Can be a college email for Students)
Social Media Login (via LinkedIn / Facebook)
Romi reserves the right to cancel the order in case the customers have not completed their KYC process prior to delivery.
Romionline.in. reserves the right to cancel the orders completely or partially without prior information.
Any current/future orders placed by the users have no connection with any of his/her previous orders.